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EMERGENCY SITUATION SURCHARGE NOTIFICATION - DHL

by FINANCE MANAGER

Posted on April 02, 2020


 

Effective from 1st April 2020 until further notice

Dear valued customer,
   
In order to ensure operational continuity and to keep connecting the world with a high-quality service, we will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (Air Express) shipments.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.
  
Please find below the mechanism of this surcharge:  


  

Billing Method

Chargeable Weight

Charge Amount

Emergency Situation Surcharge

Fixed Charge
Per Shipment

Up to 2.5 kg

No charge

2.51 - 30 kg

AED 10.50

30.1 - 70 kg

AED 63.00

70.1 - 300 kg

AED 210.00

>300.1 kg

AED 840.00


Below are 2 examples of shipments with the Surcharge;

  • 20 kg shipment from Dubai (UAE) to London (United Kingdom):

Surcharge amount: AED 10.50

  • 190 kg shipment from Beijing (China) to Abu Dhabi (UAE):

Surcharge amount: AED 210
  
WHEN WILL THE SURCHARGE TAKE EFFECT?
  
The Emergency Situation Surcharge will be effective as of the 1st April 2020 until further notice.
   
IN WHAT INSTANCES WILL THE SURCHARGE APPLY?
  
The Emergency Situation Surcharge will be applicable to all Time Definite International (Air Express) shipments(including Transshipments)
   
  
We kindly ask you to ensure your invoice approval cycles & process have been updated accordingly to avoid any delays.
  
Thank you for your trust and cooperation.


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